Shipping
What are your delivery times?
For US shipping: Since all our jewelry are made to order, items usually ships from our store within 3-7 days. If there is any delay due to a large quantity order, we will contact you.
For overseas: Shipping times vary. Overseas regular shipping rates will take anywhere from 7 - 20 business days. If packages or shipments are held by customs, shipping times may exceed 20 days. Desideri design is not responsible for delays incurred by the activities of customs.
On all order an email with tracking information will be sent to you once your order has shipped, Desideri design will not be responsible for stolen or unclaimed packages. For questions about shipping and delivery time or special delivery arrangements please e-mail us.
How much will shipping cost?
We offer a variety of shipping methods via USPS and Fedex. Starting at $8.75 for standard shipping.
Can you provide worldwide shipping?
Yes , we can ship worlswide.
My Order
How do I know my order did go through.
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
How can I cancel my order?
You do have 24 hours to cancel your order.
What if I want to exchange my order.
While we do not offer Refund, we do offer exchange within 15 days of purchase, however in some cases this may be extended to 30 working days, uring holidays and gifting season. Please Contact us before making any exchange. We will be delighted to provide all necessary steps.
Product
How do I care for my product?
We do offer great tips on how to care and preserve our product. Please follow the link Product care
Do you offer extended warranties?
While we do stand by all our products the longevity is based on how the jewel is cared and handled . Please use appropriate care to enjoy and preserve. We will do our best to offer minors repairs free of charge during first year of purchase. Based on repair needs and materials cost, repair cost starts at $25.
How do I return my product?
Please E-mail us before shipping any products. After we receive the email and determine eligibility for the Exchange, you will be contacted by our team for arrangements.
