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Shipping

What are your delivery times?

For US shipping: Since all our jewelry are made to order, items usually ships from our store within 3-7 days. If there is any delay due to a large quantity order, we will contact you.

For overseas: Shipping times vary. Overseas regular shipping rates will take anywhere from 7 - 20 business days. If packages or shipments are held by customs, shipping times may exceed 20 days. Desideri design is not responsible for delays incurred by the activities of customs.

On all order an email with tracking information will be sent to you once your order has shipped, Desideri design will not be responsible for stolen or unclaimed packages. For questions about shipping and delivery time or special delivery arrangements please e-mail us.

How much will shipping cost?

We offer a viriaty of shipping method via USPS and Fedex

Can you provide worldwide shipping?

Yes , we can ship worlswide.

My Order

How can I cancel my order?

You do have 24 hours to cancel your order.

What if I receive the wrong product?

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Do you offer exchanges for faulty items?

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Product

How do I return my product?

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How do I care for my product?

We do offer great tips on how to care and preserve our product. Please follow the link for all info

Product care

Do you offer extended warranties?

While we do stand by all our products the longevity is based on how the jewel is cared and handled . Please use appropriate care to enjoy and preserve. We will do our best to offer minors repairs free of charge during first year of purchase. Based on repair needs and materials cost, repair cost starts at $25.

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